Business Continuity Plan

At Dpro Technologies since we consider ourselves part of our customers’ organisation, we strive to make sure that our team is at least as reliable as your domestic staff. We are proud of the fact that we have never had a complete disruption of services in our history. To achieve this enviable record, Dpro maintains a comprehensive Business Continuity Program that ensures the resilience of our production environment to maintain system availability. Dpro has a robust disaster recovery plan that guarantees round-the-clock operational support to our clients. Continuity plans are an integral part of our business strategy and are built in to all our services offerings.

We have a flexible three-tier Business Continuity Planning (BCP) architecture which provides the ability to scale and customize plans as required. All our delivery centers have BCPs tailored to their individual risk assessments.

Center BCP helps mitigate the risks related to power failure, HVAC, private circuits, servers, internet links, hosts, cabling and network devices. The center BCP can handle all risks except those that may lead to Denial of Premises (DoP) or major link failures.

Enterprise BCP is meant for effectively handling DoP situations. This plan provides for sufficient bandwidth on all links to route traffic automatically to other locations in case of DoP or a multiple link failure. /p>

Client BCP is a plan customized to individual client requirements. Dpro develops and provides clients with a disaster recovery planner that presents options best suited to their needs. The client BCP plan also allows for simultaneous operations out of multiple centers during a DoP.

Our Business Continuity and Recovery Plan Includes:

• Periodic testing.
• Data recovery.
• Power arrangement.
• Main and secondary facilities.
• Hardware redundancy.
• Telecom infrastructure.

Our business continuity strategy is based on regular assessments of all business and operations centers. An annual Business Impact Analysis (BIA) is conducted by external firm to audit the continuity practices associated with product, platform, function, and service including customer service level requirements and any federal laws and regulations that govern the industries we serve.